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1. Our Promise

At NYMA, we want every piece you bring into your wellness journey to feel right for you. If something doesn’t feel aligned, we are here to support you with a simple and gentle return process.

2. Return Window

You may request a return within 30 days of receiving your order.

3. Conditions for Returns

To keep everything fair and safe for all customers, returned items must be:

  • Unused and clean.

  • In their original packaging.

  • Free from signs of use.

  • Accompanied by proof of purchase.

Certain items may be non-returnable for hygiene reasons (e.g., mats or accessories that come into close contact with skin). These items will be clearly indicated on the product page.

4. How to Request a Return

  1. Email us at team@nymaclub.com.

  2. Include your order number and the item you want to return.

  3. We can guarantee to reply within 48 hours with simple instructions.

5. Return Shipping Costs

  • If the product is faulty or damaged on arrival → NYMA covers all costs.

  • If you simply changed your mind → you cover return shipping.

We aim for transparency and fairness in all situations.

6. Refunds

Once your return is received and inspected:

  • Your refund will be issued to your original payment method.

  • Processing takes 5–7 business days.

  • You will receive a confirmation email as soon as the refund is completed.

Please note: original shipping charges (if any) are non-refundable.

7. Late or Missing Refunds

If you haven’t received your refund after 7 business days:

  1. Check your bank or card provider

  2. Contact us if it hasn’t appeared — we’re here to help

8. Contact Us

For any questions or return requests, you can reach us at team@nymaclub.com. We reply within 24–48 hours on business days.